Setting up Neomed Authenticator app is fast and secure. This guide walks you through linking Neomed with a trusted 2FA app to maximize your account protection.

Table of Contents

Introduction

In 2025, ensuring the security of your NEOMED (Northeast Ohio Medical University) account is paramount, especially for accessing critical university systems and data. NEOMED mandates the use of Multi-Factor Authentication (MFA) to protect user accounts from unauthorized access. Among the available MFA options, setting up the NEOMED Authenticator App with Authenticator App ® 2FA offers robust security features, including seamless synchronization and biometric authentication. This guide will walk you through the steps to set up the NEOMED Authenticator App with Authenticator App ® 2FA, ensuring your account remains protected with ease

Ways to Authenticate with NEOMED for Secure Access

NEOMED (Northeast Ohio Medical University) mandates Multi-Factor Authentication (MFA) to safeguard user accounts and sensitive university systems. This security measure requires users to present at least two distinct forms of verification before granting access. Here are the authentication methods supported by NEOMED:

1. Hardware Token (NEOMED-Provided)

NEOMED issues pre-configured hardware tokens to users as a primary method of authentication. These tokens generate time-based one-time passcodes (TOTP) that users enter during the login process. This method offers strong protection against phishing attacks and is especially useful for users without access to mobile devices.

2. Authenticator App

Users can opt to use the Authenticator app on their mobile devices. This app provides a convenient way to receive push notifications or generate TOTP codes for account verification. It’s compatible with NEOMED’s systems and offers a user-friendly experience.

3. Self-Service Password Reset (SSPR)

NEOMED integrates Self-Service Password Reset (SSPR) with its MFA setup. Users are required to register at least two authentication methods, ensuring they can reset their passwords securely if needed. This feature enhances account recovery options and maintains security standards.

4. Alternate Verification Methods

In addition to the primary methods, NEOMED allows users to set up alternate verification options, such as:

Mobile Phone: Receiving verification codes via SMS.
Alternate Email: Receiving verification codes through a secondary email address.

These alternatives provide flexibility and ensure users can access their accounts even if their primary method is unavailable.

For optimal security and convenience, it’s recommended to use the NEOMED-provided hardware token in conjunction with the Microsoft Authenticator app. This combination offers robust protection and ensures seamless access to university systems.

Why Use the NEOMED Authenticator App?

Securing your NEOMED (Northeast Ohio Medical University) account is paramount, and the NEOMED Authenticator App offers a robust solution. Here’s why it’s an excellent choice:

1. Strong Security

The NEOMED Authenticator App generates Time-Based One-Time Passwords (TOTP) locally on your device. This method protects against phishing and SIM swapping attacks that target SMS-based MFA.

2. Seamless Integration

Designed to work seamlessly with NEOMED’s systems, the app ensures a smooth authentication process, reducing login friction while maintaining high security standards.

3. Biometric Authentication

For devices that support biometric features, the app allows you to unlock access using Face ID or Touch ID, providing quick and secure entry to your NEOMED account.

4. Offline Access

The app functions without an internet connection, ensuring you can access your NEOMED account even in areas with limited connectivity.

By utilizing the NEOMED Authenticator App, you enhance your account’s security, ensuring that sensitive university systems and data remain protected.

How to Set Up NEOMED with Authenticator App ® 2FA: Step-by-Step Guide

Follow these steps to enable MFA for NEOMED Authenticator using Authenticator App ® 2FA

Step 1: Download and Install Authenticator App ® 2FA

Open the App Store on your iPhone, iPad, or Mac.
Search for “Authenticator App ® 2FA” and download it.
Install the app and grant necessary permissions (e.g., camera access for QR code scanning).

Step 2: Sign In to Your NEOMED Microsoft 365 Account

Navigate to the NEOMED Microsoft 365 login page.
Enter your NEOMED email address and password.
If prompted, complete any existing authentication steps.

Step 3: Configure Authenticator App® 2FA

After signing in, go to your Security Info settings.
Click on “+ Add sign-in method”, select “Authenticator app”, and click “Add”.
When prompted, choose “Use a different Authenticator app” and click “Next” to display a QR code.
Open the Authenticator App® 2FA on your device, add a new account, and scan the displayed QR code.

Step 4: Complete Setup and Backup

Enter the 6-digit code generated by the app into the prompt on your computer and click “Next”.
Set up a backup authentication method (e.g., phone or email) by clicking “+ Add sign-in method” again and following the instructions.
Save your recovery codes in a secure location for account recovery purposes.

Troubleshooting Common Setup Issues

If you encounter challenges while setting up the NEOMED Authenticator App with Authenticator App ® 2FA, consider the following solutions:

1. QR Code Scanning Fails

Check Camera Permissions: Ensure the Authenticator App ® 2FA has access to your device’s camera.
Manual Entry: If scanning fails, manually input the setup key provided during the MFA setup process.

2. Codes Not Accepted

Synchronize Device Time: TOTP codes rely on accurate time settings. Verify that your device’s time is set to automatic:

iOS: Go to Settings > General > Date & Time and enable Set Automatically.
Android: Navigate to Settings > System > Date & Time and activate Use network-provided time.

3. Lost Access to Authenticator App

Use Backup Methods: If you’ve configured alternative authentication methods (e.g., phone or email), select “Sign in another way” during login.
Contact NEOMED IT Support: If no backup methods are available, reach out to the NEOMED Help Desk at (330) 325-6911 to reset your MFA settings.

4. Syncing Issues Across Devices

Ensure Consistent Settings: If using multiple devices, confirm that all are synchronized and have the same time settings.
Reconfigure MFA: If issues persist, consider removing and re-adding the Authenticator App ® 2FA on each device.

For further assistance or if problems continue, consult the NEOMED IT support resources or contact the Help Desk directly.

Frequently Asked Questions (FAQs)

1. What is the NEOMED Authenticator App?

The NEOMED Authenticator App is a security application used for two-factor authentication (2FA), enhancing the security of your NEOMED account by requiring a code generated by the app in addition to your password.

2. Why is Multi-Factor Authentication (MFA) required at NEOMED?

NEOMED mandates MFA to protect user accounts from unauthorized access, especially for accessing critical university systems and data. This policy applies to all individuals who have a NEOMED email account as well as any University System that is protected with MFA.

3. How do I set up the NEOMED Authenticator App with Authenticator App ® 2FA?

To set up the NEOMED Authenticator App with Authenticator App ® 2FA:

Sign in to your NEOMED Microsoft 365 account.
Navigate to the My Sign-Ins page.
Click on “+ Add sign-in method” and select “Authenticator app.”
Follow the on-screen instructions to complete the setup.

4. What should I do if I can’t scan the QR code during setup?

If you’re unable to scan the QR code:

Ensure the Authenticator App ® 2FA has access to your device’s camera.
Manually enter the setup key provided during the MFA setup process into the app.

5. Why are my authentication codes not being accepted?

Authentication codes may not be accepted if your device’s time settings are incorrect. Ensure that your device’s time is set to automatic:

iOS: Go to Settings > General > Date & Time and enable Set Automatically.
Android: Navigate to Settings > System > Date & Time and activate Use network-provided time

6. What should I do if I lose access to my Authenticator app?

If you lose access to your Authenticator app:

Use your backup authentication method (e.g., phone or email) to sign in.
If no backup methods are available, contact the NEOMED Help Desk at (330) 325-6911 or help@neomed.edu to reset your MFA settings.

7. Can I use a hardware token instead of the Authenticator app?

Yes, NEOMED provides hardware tokens for users who prefer a physical device for authentication. These tokens generate one-time codes for secure access and are particularly useful when a mobile device is unavailable.

8. How can I add or update my phone number in the NEOMED Authenticator App?

To add or update your phone number:

Open the NEOMED Authenticator App on your device.
Navigate to the “Account Settings” section.
Select “Add Phone Number” or “Update Phone Number.”
Enter your mobile number and verify it using the code sent via SMS.

9. What should I do if I get a new phone or my phone is lost/stolen?

If you get a new phone or your phone is lost/stolen:

If you have other MFA methods configured, select “Sign in another way” during login.
If you do not have access to any MFA methods, contact the NEOMED Help Desk at (330) 325-6911 or help@neomed.edu to reset your MFA settings.

10. Where can I find more information or get assistance?

For more information or assistance:

Visit the NEOMED MFA Policy.
Contact the NEOMED Help Desk at (330) 325-6911 or help@neomed.edu

Conclusion

Setting up the Neomed Authenticator app with Authenticator App ® 2FA is a simple and effective way to protect your account. With iCloud sync, biometric security, and offline code generation, setting up the Authenticator App ® 2FA makes your login experience both secure and convenient. Follow the steps above to enable MFA and protect your Neomed account from unauthorized access.

Ready to protect your Neomed account? Download the Authenticator App ® 2FA from the App Store today and set up your Neomed Authenticator app in minutes for secure, seamless access!

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Now your account is protected!

Need help setting up 2FA for other apps?

** Explore more 2FA guides: https://2fa-authenticator.org/guide-en/

Neomed Authenticator App Setup: 4 Quick & Secure Steps to Protect Your Account