Frequently Asked Questions
Find answers to commonly asked questions about our services.
What exactly is Two-Factor Authentication (2FA)?
Two-Factor Authentication, or 2FA, is a security tool that adds an essential extra layer of protection to your online accounts. Instead of just using a password to log in, 2FA requires you to verify your identity through a second method. This could be a one-time code generated by an authenticator app, a biometric scan like a fingerprint, or a physical hardware key. Even if a hacker steals your password, they would still need this second factor to access your account.
To learn more, read our detailed guide: What is Two-factor Authentication 2FA
Is my data safe with Authenix?
Absolutely. We use bank-grade 256-bit encryption, ensuring your authentication codes and personal information remain completely confidential and protected from potential breaches.
Can I use 2fa authenticator app by Authenix with all my accounts?
Our app supports over 10,000 platforms including major services like Google, Microsoft, Facebook, Dropbox, Amazon, and many more. If a service offers 2FA, we’ve got you covered.
Check out our latest supported platforms here
Which accounts should I protect with 2FA?
You should enable 2FA on any account that contains sensitive personal or financial information. This includes:
– Email and social media accounts (Google, Microsoft, Facebook, X/Twitter).
– Online banking and financial platforms.
– Cryptocurrency exchanges like Binance and Coinbase.
– E-commerce websites.
Enabling 2FA on these platforms helps protect you from identity theft, financial fraud, and unauthorized access.
Why do I keep getting an “Invalid Authenticator Code” error?
The “invalid authenticator code” error typically occurs when the time-sensitive code from your app does not match the one expected by the service you’re logging into. The most common causes for this are:
– Time Sync Issues: Your phone’s clock is not perfectly synchronized with the server’s time.
– Incorrect Code Entry: You may have made a typo or waited too long to enter the code, causing it to expire (codes usually refresh every 30 seconds).
– Outdated App: An old version of your authenticator app might have compatibility problems.
For a step-by-step solution, see our guide: Invalid Authenticator Code: 5 Quick Fixes to Instantly Solve This Frustrating Error
Should I use an authenticator app or a password manager?
This isn’t an “either/or” situation; for maximum security, you should use both. An authenticator app and a password manager serve different but complementary purposes.
A Password Manager securely stores, generates, and auto-fills your complex passwords for various accounts.
An Authenticator App provides the second layer of security (2FA) by generating one-time codes to verify your identity during login.
Using a password manager for strong credentials and an authenticator app for 2FA provides a robust defense against data breaches and phishing attacks.
Discover more on this topic here: Authenticator vs Password Manager – Which One Is Better for Your Online Security?
What is the most effective way to fix an invalid code error?
The most common and effective fix for an invalid authenticator code is to synchronize the time on your device. Most authenticator apps use time-based codes, so if your phone’s clock is even slightly off, the codes will be incorrect.
– On iPhone: Go to Settings > General > Date & Time and turn on Set Automatically.
– On Android: Go to Settings > System > Date & Time and enable Set time automatically.
What happens if I lose my phone? Can I still access my accounts?
Losing access to your authenticator app can lock you out of your accounts, which is why it is critical to use your backup codes. When you first enable 2FA on a service, you are typically provided with a set of one-time backup codes. You should store these codes in a secure location (not on the same device) so you can use them to log in and set up 2FA on a new device. If you don’t have your backup codes, you will have to contact the platform’s support team for help, which can be a much more difficult process.
Do I need an internet connection for my authenticator app to work?
No, most authenticator apps, including Authenticator App by Authenix, do not require an internet connection to generate codes. We use a Time-based One-Time Password (TOTP) algorithm, which relies on a shared secret key and the current time to generate codes. This means you can securely log into your accounts even when your phone is in airplane mode or has no cellular service.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!