Setting up Autodesk Authenticator is fast and easy. This guide helps you link your account with a trusted 2FA app for seamless protection against online threats.

Introduction

Autodesk is a global leader in design and engineering software, providing cutting-edge tools like AutoCAD, Revit, Fusion 360, and more to architects, engineers, and creative professionals. Its cloud-based platform empowers users to collaborate, model, and manage projects with precision and efficiency across industries including architecture, construction, manufacturing, and media.

However, as Autodesk accounts often contain proprietary designs, client data, and critical intellectual property, securing your login credentials is essential. Enabling two-factor authentication (2FA) with a trusted app like Authenticator App ® 2FA adds an extra layer of protection, shielding your account from hacking, phishing, and unauthorized access.

In this guide, we’ll walk you through how to set up 2FA for your Autodesk account quickly and securely in just three easy steps.

​Ways to Authenticate with Autodesk for Secure Access

Autodesk offers several authentication methods to enhance the security of your account. Below are the primary options available:

1. Authenticator App (TOTP)

Autodesk supports time-based one-time passwords (TOTP) through third-party Authenticator apps such as Authenticator App ® 2FA, Microsoft Authenticator, Twilio Authy, and Cisco Duo. After enabling two-step verification in your Autodesk account settings, you can scan a QR code using your chosen app to link it. This method provides a secure way to verify your identity, as the TOTP codes are generated locally on your device and are not transmitted over the internet. 

2. Email Verification

If your Authenticator app is unavailable, Autodesk allows you to receive verification codes via email. While this method adds an extra layer of security, it’s generally considered less secure than TOTP due to potential vulnerabilities like email interception. 

3. Backup Codes

Upon setting up two-step verification, Autodesk provides a set of one-time-use backup codes. These codes can be used to access your account if you lose access to your primary authentication method. It’s crucial to store these codes securely, such as in a password manager or a safe physical location.

Why Use Autodesk Authenticator App?

Using an Authenticator app to secure your Autodesk account is one of the most effective ways to enhance your security. Here are the reasons why you should choose this method:

1. Robust Protection Against Unauthorized Access

Authenticator apps generate time-based one-time passwords (TOTP) directly on your device. This method eliminates the risks associated with SMS-based attacks, such as phishing and SIM swapping. Even if someone obtains your password, they cannot access your account without the unique code generated by your Authenticator app. 

2. Enhanced Security with Offline Code Generation

After the initial setup, Authenticator apps can generate 2FA codes without requiring an internet connection. This offline capability ensures that you can access your Autodesk account securely, even in environments with limited or no internet connectivity.

3. Convenient Backup Options

Upon setting up 2FA, Autodesk provides a set of one-time-use backup codes. These codes can be used to access your account if you lose access to your primary authentication method. It’s crucial to store these codes securely, such as in a password manager or a safe physical location.

By leveraging the features of Authenticator apps, you can significantly enhance the security of your Autodesk account, protecting sensitive design data from unauthorized access.

How to set up Autodesk Authenticator app

Step 1:  Download and Install Authenticator App ® 2FA

• Open the App Store on your iPhone, iPad, or Mac.
• Search for “Authenticator App ® 2FA” and download it.
• Install the app and grant necessary permissions (e.g., camera access for QR code scanning)

Step 2: Sign in to your Autodesk account

Go to the Autodesk link and sign in with your Autodesk account.

Step 3: Enable Two-Factor Authentication

Once logged in:​

1. Click on your profile icon or name, typically located at the top-right corner.

2. Select Password and security from the dropdown menu.

3. Under 2-step verification, click Set up.​

4. Re-enter your email address and password, then click Next to confirm your identity.

5. Open the Authenticator App ® 2FA on your mobile device, scan the QR code displayed on the Autodesk setup page, then enter the 6-digit code generated by the app into the required field and click Turn on to complete the setup process.

Troubleshooting Common Setup Issues

1. Unable to scan QR code

• Check camera access: Make sure your Authenticator app (like Google Authenticator, Microsoft Authenticator, Authy, Duo) has access to your device’s camera.
• Enter a manual code: If the QR code can’t be scanned, Autodesk provides a manual setup code (usually a string of letters or numbers). You can enter this code into your Authenticator app to add your account.

2. Authentication code not accepted

• Time sync: The Authenticator app relies on accurate time to generate the code. If your device has an inaccurate time, the code may not work.
• iOS: Go to Settings > General > Date & Time > Set Automatically.
• Android: Go to Settings > System > Date & Time > Set Automatically.
• Google Authenticator: Open the app, select Settings > Fix Time for Code > Sync Now.

3. Lost access to Authenticator app

• Use backup codes: When you set up 2FA, Autodesk provides one-time backup codes. If you have them stored, use them to log in.
• Request a code via email: If you don’t have a backup code, you can request a verification code to be sent to your registered email address.
• Contact Autodesk support: If you can’t access using the above methods, contact Autodesk support for help recovering access.

 4. 2FA login loop

• Some users have experienced a situation where after logging in and entering a 2FA code, the system prompts them to update 2FA and then logs them out, creating a loop.
• Solution: Try logging in to your Autodesk account management page, going to Security, and turning off two-factor authentication. Then, set up 2FA again from scratch.
• Contact Support: If the issue persists, contact Autodesk support for assistance.

5. Authentication Code Not Working After Setting Up

• If after setting up 2FA, the authentication code is not working:
• Check your time zone: Make sure your device’s time zone matches your Autodesk account’s time zone.
• Reset 2FA: Go to Autodesk’s security page, select Edit under two-factor authentication, and set up 2FA again.

If you need more help or have other issues, contact Autodesk support or leave a question, we’re happy to help!

Frequently Asked Questions (FAQs)

1. Do I have to pay extra to use 2FA?

No. Autodesk offers free two-factor authentication for all users to enhance account security.

2. What Authenticator apps can I use?

Autodesk supports TOTP-based Authenticator apps such as Google Authenticator, Microsoft Authenticator, Twilio Authy, and Cisco Duo. You can choose any of these apps to set up 2FA.

3. What if I lose my phone or don’t have my Authenticator?

In case you lose access to your Authenticator, use the backup codes provided when you set up 2FA. If you don’t have the backup codes, you can request a verification code to be sent to your registered email address or contact Autodesk support for assistance.

4. Can I receive my verification code via SMS?

Autodesk has now discontinued support for SMS two-factor authentication. You will need to use an Authenticator app to receive verification codes.

Autodesk

5. How do I set up 2FA on a new device?

To set up 2FA on a new device, sign in to your Autodesk account, go to Security, select Edit under two-factor authentication, then scan the QR code with the Authenticator app on the new device and enter the verification code to complete the setup.

6. Can I turn off 2FA?

Yes. You can turn off 2FA by signing in to your Autodesk account, going to Security, select Edit under two-factor authentication, then select Disable and confirm the action.

7. Does 2FA affect apps or APIs?

Yes. When 2FA is enabled, all forms of login, including APIs and mobile apps, will require a verification code to log in.

8. Can I use 2FA on multiple Autodesk accounts?

Yes. You can set up 2FA for multiple Autodesk accounts by adding each account to your Authenticator app.

9. Where should I store my backup codes?

Store your backup codes in a safe place, such as a password manager or secure note, for future reference.

10. If I need further assistance, where should I go?

If you need further assistance, visit Autodesk’s support page to find information or contact customer support.

Conclusion

Protecting your Autodesk account with two-factor authentication (2FA) is an important step to keep your design data and personal information safe. Using an Authenticator app like Authenticator App ® 2FA helps increase security and prevent unauthorized access.

Ready to take your Autodesk account security to the next level? Follow the steps to set up 2FA and protect your data from online threats. Download your favorite Authenticator app from the App Store or Google Play and start setting up multi-factor authentication today for stronger, more secure access!

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Now your account is protected!
Need help setting up 2FA for other apps?
** Explore more 2FA guides: https://2fa-authenticator.org/guide-en/