Ubisoft Authenticator Not Working? 5 Fast Fixes to Log In

Is your Ubisoft Authenticator not working? Discover common causes and proven fixes to restore your access and keep your gaming account protected.

Introduction 

Ubisoft is one of the world’s leading game companies, famous for popular games such as Assassin’s Creed, Far Cry or Rainbow Six. To protect user accounts, Ubisoft provides two-factor authentication (2FA) through the Ubisoft Authenticator application. However, during use, many players encounter the error Ubisoft authenticator not working , making it difficult to log in and access game accounts. This article will help you understand the cause, and guide you on how to fix the problem quickly and effectively.

Why Is the Ubisoft Authenticator App Not Working?

If you’re seeing the Ubisoft authenticator not working error, you’re not alone. Many users run into issues with the app, especially when trying to log into their Ubisoft account or activate two-factor authentication. There are several reasons why the Ubisoft Authenticator may stop functioning properly:

1. Outdated App Version

Using an older version of the Ubisoft Authenticator app can cause compatibility issues. Always make sure the app is updated to the latest version from the App Store or Google Play.

2. Time Sync Issues

The app relies on accurate time synchronization. If your phone’s clock is out of sync, the one-time passcodes (OTP) may be incorrect, leading to the Ubisoft authenticator not working problem.

3. Internet Connection Problems

A weak or unstable internet connection can prevent the app from communicating with Ubisoft servers, especially when syncing codes or verifying identity.

4. Incorrect Setup or Reinstallation

If you’ve recently reinstalled the app or changed devices without properly transferring the authenticator, it can break the link between your account and the app.

5. Server Downtime or Maintenance

Sometimes, the issue isn’t on your end. Ubisoft servers may be undergoing maintenance, temporarily affecting the functionality of the authenticator.

6. Cache or App Glitches

Like any app, Ubisoft Authenticator can experience bugs or caching issues. Restarting the app or clearing cache can often help resolve minor glitches.

How to fix the Ubisoft Authenticator App Not Working?

If you encounter the Ubisoft authenticator not working error , don’t worry too much. Below are detailed, simple and effective fixes to help you regain access to your Ubisoft account quickly.

Step 1: Check and synchronize system time

Reason: The application generates OTP codes based on real time. If the time on the phone is wrong, the code will be invalid.Making:

• Go to Settings > Date & Time on your phone.
• Turn on the Automatically update time or Sync network time option .
• Restart your device, then try the Ubisoft Authenticator app again.
  

Step 2: Clear cache and restart the application

Reason: Temporary errors or conflicting data may be causing the problem.How to do on Android:

• Go to Settings > Apps > Ubisoft Authenticator .
• Select Storage > Clear cache .
• Reopen the app.

How to do on iOS:

• Close the app completely (swipe off).
• Reopen the app.

Step 3: Check Internet connection

Reason: Some operations require a stable network connection, such as authentication or account sync.Making:

• Make sure your device has a stable Wi-Fi or 4G/5G connection.
• Try accessing a website to test the network.
• If the network is weak, try switching to another network and then reopen the application.
  

Step 4: Use backup codes

Reason: When you can’t access your authenticator app, backup codes help you log in.Making:

• Go to your email or wherever you stored your backup codes when setting up 2FA.
• Use this code to log in to your Ubisoft account.
• You can then reset the authenticator app.
  

Step 5: Contact Ubisoft support

Reason: When all the above steps don’t work, Ubisoft’s technical team can help you recover your account.Making:

• Visit https://www.ubisoft.com/help .
• Select the item related to 2-Step Verification or Account Access .
• Submit a ticket or chat live with a support agent.
• Provide full account information, error images if available, and proof of ownership.

Step 6: Switch to Authenticator App ® 2FA for Better Reliability

If  ubisoft continues to fail, try Authenticator App ® 2FA as a more reliable alternative:

• Download Authenticator App ® 2FA from the App Store at this link
• Set it up by scanning your account QR codes it offers seamless 2FA with encrypted iCloud sync, biometric authentication, and offline code generation, ensuring you’re never locked out.

*Read more: How to Set Up Ubisoft Authenticator App (2FA)

Frequently Asked Questions (FAQs)

1. Why do I get the error Ubisoft authenticator not working when logging in?This error usually occurs due to time discrepancy on the device, the app is not updated, lost network connection, or you have moved devices without reconfiguring the authenticator app.2. Can I use a backup code when the Ubisoft authenticator not working ? Yes. Ubisoft provides backup codes when you enable two-step verification. If the app doesn’t work, you can use one of these codes to log in and access your account. 3. I deleted the app. How do I restore it when the Ubisoft authenticator not working ?You’ll need to reinstall the app on your device and use your backup codes or contact Ubisoft Support to verify your identity and restore account access.4. I changed my phone, now the Ubisoft authenticator is not working anymore. What should I do?If you did not transfer the device correctly, your 2FA link may be lost. Try logging in with a backup code or contact Ubisoft Support for assistance in disabling 2FA and setting it up again.5. How to resynchronize time when the application says the Ubisoft authenticator not working ?Go to Settings > Date & Time on your phone and turn on Auto-update time. Then restart your device and try the app again.6. Can I use a third party authenticator app if Ubisoft authenticator not working ? Yes. You can use apps like Google Authenticator , Microsoft Authenticator, or Authenticator App® 2FA as long as you add the correct QR code or key provided by Ubisoft. 7. Can I temporarily disable 2FA if the Ubisoft authenticator not working ?You can’t turn it off yourself if you don’t have access to your account. However, you can contact support to request that two-step verification be disabled after verifying account ownership.

Conclusion

If you’re facing the Ubisoft authenticator not working issue, don’t panic—there are effective ways to fix it. From syncing your device’s time and updating the app to using backup codes or checking your internet connection, most problems can be resolved in just a few steps. For those seeking a more stable and user-friendly alternative, consider switching to Authenticator App® 2FA, a trusted solution compatible with Ubisoft and other major platforms. Download Authenticator App® 2FA on iOS to enjoy seamless two-factor authentication and enhanced account security. And if nothing works, contacting Ubisoft Support will help you regain access and protect your gaming experience moving forward.——————————Now your account is protected!Need help setting up 2FA for other apps?** Explore more 2FA guides: https://2fa-authenticator.org/guide-en/